- (Non-refundable) full advance payment: no refund.
- (Standard) payment of a deposit: if cancelled within 20 days of arrival full refund.
- (Standard) payment of a deposit: if cancelled after 20 days before arrival voucher issued for the value of the deposit with the possibility of booking within one calendar year with a non-refundable rate.
Please note: the website only generates the price related to the accommodation — including services, stay, and cleaning fees. Everything concerning the City of Rome, such as the tourist tax, is calculated separately, depending on possible exemptions or reductions for the group.
In Rome, the tourist tax is €5 for second-level holiday homes, €6 for first-level holiday homes, and €7 for bed and breakfasts.

If you have not completed online check-in before your arrival, you will be asked to show your documents, including minors, during check-in.
In the case of bookings with minors unaccompanied by their parents, the delegation is mandatory.
Customer data is sent to the Rome police portal for the anti-terrorism law.
Once the stay is over, the data is deleted from our portal.
For payment data, once the payment has been made, the only data that remain on our management system are the data for the invoice and the invoice itself.